DocsIntegrations

Zendesk

Tickets for the customer, with the evidence attached.

When a rule opens a ticket, Frabs creates it in Zendesk with the customer as requester and the incident's facts in the first comment.

What it does

Zendesk API v2

1In Zendesk Admin Center: Apps and integrations > Zendesk API > enable Token access > Add API token.

Open Integrations › Zendesk and fill in:

Field	Notes
Zendesk Address	Required.
Agent Email	The agent the API token belongs to.
API Token	Required.