DocsIntegrations
Alert Email and Where Alerts Go
Your abuse email, and the integrations that open tickets and carry alerts.
Open Settings, then Alerts.
Alert email
- 1Enter the addresses that should hear about incidents, usually your abuse address. Separate several with commas.
- 2Choose what to Send: Critical only, High and Critical, Medium and above, or everything.
- 3Choose Save, then Send Test to check it arrives.
Tickets
Shows the billing system or help desk that opens tickets with your customers (WHMCS, HostBill, Blesta, FOSSBilling, Zendesk, Freshdesk, SupportPal), and whether it is working.
Alert channels
Shows Slack, Teams, Discord, PagerDuty, Opsgenie, Telegram and webhooks you have connected. Add a Channel opens Integrations.
When they are used
Each level's rules decide: Notify Your Team sends alerts, Open Support Ticket opens tickets. See Automatic Protection.