Help Desks · Integration
Frabs and Zendesk
Tickets for the customer, with the evidence attached.
Zendesk
When a rule opens a ticket, Frabs creates it in Zendesk with the customer as requester and the incident's facts in the first comment.
- Works with
- Zendesk API v2
- Made by
- Zendesk
- Website
- zendesk.com
What it does
What Frabs does with Zendesk
- Open tickets for the customer
In the incident
UDP Flood · web-01Incident
Open tickets for the customerZendesk
Set up
Connect Zendesk
- 01
In Zendesk
In Zendesk Admin Center: Apps and integrations > Zendesk API > enable Token access > Add API token.
- 02
In Frabs
Open Integrations, choose Zendesk, fill in the fields below and test the connection.
Fields
What Frabs asks for
Zendesk AddressRequired.
Agent EmailRequired. The agent the API token belongs to.
API TokenRequired.
Keys and secrets are stored encrypted and never shown in full again.
Questions
Does Zendesk need anything installed?
No. Frabs connects to it over its API with the details above.
Can I choose what it does?
Yes. After connecting, choose which actions it should handle, and your automation rules decide when they run.
Can I disconnect it?
Any time, from its page in Integrations.
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