Help Desks · Integration
Frabs and SupportPal
Self-hosted help desk tickets.
SupportPal
Frabs creates a ticket in SupportPal for the customer's email address in the department you choose.
- Works with
- SupportPal 4.0+
- Made by
- SupportPal
- Website
- supportpal.com
What it does
What Frabs does with SupportPal
- Open tickets for the customer
In the incident
UDP Flood · web-01Incident
Open tickets for the customerSupportPal
Set up
Connect SupportPal
- 01
In SupportPal
In SupportPal: Settings > Core > API Tokens > Add token, with permission to create tickets.
- 02
Step 2
Allow the Frabs address shown in your panel if API access is restricted by IP.
- 03
In Frabs
Open Integrations, choose SupportPal, fill in the fields below and test the connection.
Fields
What Frabs asks for
SupportPal AddressRequired.
API TokenRequired.
Department IDRequired. Tickets > Settings > Departments.
Keys and secrets are stored encrypted and never shown in full again.
Questions
Does SupportPal need anything installed?
No. Frabs connects to it over its API with the details above.
Can I choose what it does?
Yes. After connecting, choose which actions it should handle, and your automation rules decide when they run.
Can I disconnect it?
Any time, from its page in Integrations.
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