Help Desks · Integration
Frabs and Freshdesk
Tickets in your Freshdesk help desk.
Freshdesk
Frabs opens a ticket for the customer's email address with the incident's facts, at high priority for critical incidents.
- Works with
- Freshdesk API v2
- Made by
- Freshworks
- Website
- freshworks.com/freshdesk
What it does
What Frabs does with Freshdesk
- Open tickets for the customer
In the incident
UDP Flood · web-01Incident
Open tickets for the customerFreshdesk
Set up
Connect Freshdesk
- 01
In Freshdesk
In Freshdesk: your profile picture > Profile settings > your API key is under the password section.
- 02
In Frabs
Open Integrations, choose Freshdesk, fill in the fields below and test the connection.
Fields
What Frabs asks for
Freshdesk AddressRequired.
API KeyRequired.
Keys and secrets are stored encrypted and never shown in full again.
Questions
Does Freshdesk need anything installed?
No. Frabs connects to it over its API with the details above.
Can I choose what it does?
Yes. After connecting, choose which actions it should handle, and your automation rules decide when they run.
Can I disconnect it?
Any time, from its page in Integrations.
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