Terms and Conditions

In short

• Free trialClause 530 days on the Single plan for one server, once per server. You set up a payment method with Stripe to start it, and it continues into the paid Single plan unless you cancel before it ends.
• Monthly subscriptionClause 7Plans renew each month and are charged in advance through Stripe. Prices are in US dollars and exclude VAT.
• Cancel any timeClause 21.2Cancel in the panel. It takes effect at the end of the billing month, and the service carries on until then.
• No refundsClause 7.7Fees are not refundable, so use the demo and the free trial to try Frabs before you pay.
• You stay in controlClause 10.3Frabs takes an action only after you approve it, or under an automation rule your owner or admin has switched on.
• SupportClause 13, Schedule BThrough tickets in the panel, 09:00 to 18:00 UK time on business days, with a first-reply target for each plan.
• LiabilityClause 20Each side's total liability in any 12 months is limited to the fees for that period. During the trial, Frabs's liability is limited to USD 100.
• LawClause 24.10The law of England and Wales applies, and its courts deal with any dispute.

This summary helps you find your way around. The PDF is the full legal text and is what applies.

First reply targets

What's inside

1. 1Definitions
2. 2Structure of the agreement
3. 3The service
4. 4Accounts and access
5. 5Free trial
6. 6Plans, nodes and fees
7. 7Payment and taxes
8. 8Customer responsibilities
9. 9Acceptable use
10. 10Detection, attribution and remediation
11. 11Data protection
12. 12Security
13. 13Support
14. 14Availability and maintenance
15. 15Suspension
16. 16Intellectual property
17. 17Confidentiality
18. 18Warranties
19. 19Indemnification
20. 20Limitation of liability
21. 21Term and termination
22. 22Changes
23. 23Notices and communications
24. 24General
25. Sch. APlans and fees
26. Sch. BSupport
27. Sch. CData processing details

Version history

Frabs gives at least 30 days' notice before a new version takes effect.