Privacy Notice

What personal data Frabs collects on the website, in the panel and in sales chat, why, and for how long.

CurrentVersion 1 · October 2026

In short

Who is responsibleClauses 1.3, 2.1Frabs is the controller for account, billing, chat and website data. For the network data in the service, your customer is in charge and Frabs follows their instructions.
What Frabs does not doClause 4No selling of personal data, no advertising or analytics cookies, and no tracking pixels or link tracking in emails.
Who it is shared withClause 5.1Only the providers that run Frabs: Leaseweb for hosting, Stripe for payments and Cloudflare for protecting forms and chat from bots.
Where it is keptClause 7On servers in Amsterdam, the Netherlands. Transfers outside the UK use a lawful transfer method.
How longClause 6Account data for up to 60 days after an account ends, billing records for six years, and logs for up to 90 days.
Your rightsClause 8Ask for a copy, a correction or deletion through the contact page, with Privacy as the topic. Frabs replies within one month.

This summary helps you find your way around. The PDF is the full legal text and is what applies.

Data	How long
Account details, activity and support tickets	While your account is open, and up to 60 days after
Billing records and invoices	As the law requires, normally six years
Sales chat messages	12 months
IP addresses in sales chat	30 days, then replaced with a hash
Website and server logs	Up to 90 days
Sign-in and security logs	Up to 12 months
Email delivery logs	Up to 90 days
Record of staff actions	Up to 2 years

Version 1CurrentOctober 2026First release PDF

Frabs gives at least 30 days' notice before a new version takes effect.