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Getting Support
Talk to the Frabs team.
Support is through tickets. Open one from Support in the panel, 09:00 to 18:00 UK time on business days. You get an email when there is a reply, and you read and answer it in the panel.
First reply targets
Can't sign in?
Send a message from the Contact page with Account Access as the topic, using the email you sign in with.
Help us help you
- The server or VM name
- The output of
frabs diagnosticsfor server problems - The incident number, if it is about one
- Never a password, key or sign-in code